All in stock products will usually ship the same day if your order is placed before 11am weekdays (Monday - Friday).
If your order contains both in stock and pre-order items, your order will only ship when the pre-order items arrive and all items are in stock.
We recommend placing 2 separate orders if you require in stock items to ship immediately.
Please be aware of the NZ release dates or delivery times for products, as stated on the items description page(s).
Just because an item can be added to the cart does not mean it is in stock - click on the item to bring up the description.
The item description page is where you will find all information of release dates, re-release dates, or delivery times.
If an item is listed as a Pre-Order, it is NOT an in-stock item, and the product will have an approximate release date listed, or it will state that it is "In Stock With Our Supplier".
If the release date has passed, but the product is still listed as a Pre-Order, then please contact us, and we can advise whether the release date has since changed, or if the product has sold out but is returning, or whether it is temporarily out of stock with the distributor and when it may be available again.
If the product states "NZ Release Date: In Stock With Our Supplier, Approx 4 Week Delivery Time", then you can pre-order the item and it will ship in our next order from our supplier.
If you place an order for a pre-order item that is in stock with our overseas distributor, it will be at least 3 - 4 weeks before we receive and ship the item to you, as orders ship to us via sea freight.
All release dates listed are as provided by the respective manufacturers to our overseas distributor, but occasionally products are released outside the dates specified, initial allocations sometimes pre-sell out, and delays are very common.
New Zealand Shipping Rates
Free Shipping for orders NZ$200.00 and over - Courier with online tracking.
Orders under NZ$200.00 - Flat rate (per order):
Medium Box Auckland Metro Area Only: Tracked Courier (Non Rural) - $4.29
Medium Box North Island: Tracked Courier (Non Rural) - $6.99
Medium Box Rural Delivery North Island: Tracked Courier - $11.49
Medium Box South Island: Tracked Courier (Non Rural) - $7.99
Medium Box Rural Delivery South Island: Tracked Courier - $12.99
Small Bag (28 x 18 cm) NZ Wide: Tracked Courier (Non Rural) - $4.99
Small Bag (28 x 18 cm) Rural Delivery NZ Wide: Tracked Courier - $6.99
If you choose the shipping option of Small Bag (28 x 18 cm) for a Pop! Vinyl Figure, please note that your items packaging may get damaged in transit, and we recommend choosing the Box shipping option.
We will not replace or refund items damaged in transit if you have chosen the Bag shipping option.
North Island freight is usually delivered overnight and the South Island standard service is maximum 2 days.
To USA & Rest Of World via International Courier:
Small Package (Up To 3 x Regular Size Pop Figures) Fully Tracked, Signature Required Delivery. NZ$59.99
Large Package (Up To 6 x Regular Size Pop Figures or 3 x Large Size Pop Figures) Fully Tracked, Signature Required Delivery. NZ$79.00
Extra Large Package (Up To 12 x Regular Size Pop Figures or 6 x Large Size Pop Figures) Fully Tracked, Signature Required Delivery. NZ$99.00
Super Large Package (Up To 18 x Regular Size Pop Figures or 9 x Large Size Pop Figures) Fully Tracked, Signature Required Delivery. NZ$129.00
Funko Pop Case (Up To 36 x Regular Size Pop Figures), Delivery Target: 2 - 6 Working Days, Full Tracking, Signature Required Delivery. $199.00
- Delivery target: 2 - 6 working days
- Delivery to 46 key destinations
- Online tracking by key events and signature on delivery
- Delivery to door service
- Delivery to rural areas at no additional cost in most countries
- PO Box delivery available (selected destinations only)
To Australia via International Courier:Small Package (Up To 3 Regular Size Pop Vinyl Figures) Tracked, Signature required NZ$29.99.
Medium Package (Up To 6 Regular Size Pop Vinyl Figures) Tracked, Signature required NZ$39.99.
Large Package (Up To 12 Regular Size Pop Vinyl Figures) Tracked, Signature required NZ$49.99.
If you are not completely satisfied with your purchase you can return it to us within 7 days of the shipping date for a credit or exchange, but please note you will need to pay for any return shipping, and another shipping charge if you would like another product sent.
Please note that we do not offer refunds, only credit or exchanges, so please choose carefully.
You must send back the item within 7 days of purchase and include your invoice/receipt.
The item must be in resalable condition including: It is in its original packaging, including instruction manuals and all accessories.
It must be unworn, unopened, unused and in its original condition.
If the goods are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.
Please email us or phone our retail store and explain the fault.
If we cannot easily resolve the problem then we will provide instructions for return of the item back to us.
Item Damaged In Transit:
If your item is damaged in transit please contact us immediately and keep the damaged packaging it came in exactly as you received it, as we can lodge a claim with the courier company.
Upon receiving notification of damage, we may request photographic evidence of the parcel and/or the the particular product that has the issue.
We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.
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